Frequently Asked Questions
What is the difference between bill-per-call & pay-per-call?The term Pay Per Call is owned by Ingenio, having evolved from pay-per-click advertising. It similarly allows companies to pay for every call they receive to a dedicated 800 number found in their advertising campaigns.
Bill Per Call is a telecom system that allows a company or individual to bill their callers per minute or at a flat rate, in exchange for the phone services provided.
With Bill Per Call , business owners bill their callers and profit from each call.
Bill Per Call can be used as a telephone payment gateway for many different services, including advice hotlines, information lines and other services. Companies can also use Bill Per Call to give their clients an optional payment method to pay a user defined amount, such as their monthly bill.
Where can I download the BillPerCall Client Manual?You can download it from our website here.
What are the packages that Bill Per Call offers?There are 3 Bill Per Call packages which are:
Bill Per Call Basic is an option for professionals to become an Advisor for our sister company, Help By Phone. Through our fully featured service, those wishing to sell advice by phone can set their own hours and rates, and receive 80% payout for all calls received. All you need is a phone, internet access and a computer to get started.
Bill Per Call Professional is a fully automated 1-800 pay-by-telephone IVR systems that can be used by a variety of businesses that provide information, advice or entertainment. Our basic systems come pre-loaded with a large variety of features, and custom features can be added at a very low programming cost. We can set up an individual line or up to 990 extensions for a large scale call center.
Bill Per Call Unlimited gives you the ability to own a fully featured IVR phone system that includes a custom website and Payflow Pro Gateway connected to your merchant account. If you would like to have funds transferred to you 2-3 days immediately after your clients have paid for your services, then this payment processing solution is for you. The Gateway provides immediate connectivity to all major payment processors, supporting more payment types than anyone else in the industry. The Gateway lets you authorize, manage, and support all major credit cards, debit cards, ACH transfers (bank-to-bank). (You will need to set up a merchant account to use the gateway.) The website includes an in-depth control panel where you can see a variety of call and transaction reports, you can masquerade into the accounts of all your professional and caller profiles, and more.
What is a vanity number and how can I get one?A vanity number is a customized number. For example, 1-800-CALL-DAVE. You can obtain a vanity number through a 3rd party TFN Vendor such as http://www.customtollfree.com. You can then have the number ported to the Bill Per Call network.
If I already have a toll number can I use it?Yes. If you would like to use an existing number, you can forward it to your line or have it ported to the Bill Per Call network.
Can I put a call on hold until I get ready to answer?Yes. When you answer the line, you will hear an option to put the call on hold (Option 6). If you have set a pin number on your account, the pin number must first be entered before accessing this feature. By pressing 6, you will keep the caller on hold for up to 10 minutes until you press "1" to accept. If you have set a pin number on your account, the pin number must first be entered before accessing this feature.
Does Bill Per Call have voice mail?Yes. You can put voice mail on your account. You can then record an outgoing voice mail message. If you are not able to answer the call, the caller will be redirected to your voice mail. Unless you have an AudioText package with voice mail, the caller will not be charged for leaving you a voice mail message.
Can I do a test run without using my actual credit card?You can set your cost per minute/ per call at $0 to temporarily remove the credit card processing from the account so you can test it.
Can I issue a refund to my customers?Yes. Bill Per Call allows you to stop billing during a call by pressing "89" when you are on the phone with a client. This will put the caller on hold and give you options to cancel billing to that client.
You can also issue a refund after a call is completed by logging into your account and clicking on customer refund.
Why is an international caller hearing a zip code prompt?The system disables international zip prompts based on area code. Is there a particular zip code that's not working for the customer? If so, contact Customer Service at (888) 439-8984 .
Why am I getting a busy signal?There are a lot of components that make up a phone/data network that has to work together. A problem can occur at any point from when the toll number is dialed to when it reaches our network. If you encounter a busy signal, contact Customer Service at (888) 439-8984 so they can help troubleshoot the problem. If Bill Per Call is producing a busy signal, our technical staff will know about it right away. Our system is polled with our very own monitoring system. This system checks all our voice systems to ensure that they are up and running 24/7.
How secure is it for me to store information on your computers?Your data is stored on the very same secure servers that we use to administer our own business so we have an extra incentive to be sure that all information is highly protected. Our secure servers use advanced encryption and password protection. All storage equipment is monitored by our highly trained staff, and all data on our servers is backed up every 15 minutes.
Where are all the servers and information stored?All Servers are stored in the best location:
* Carrier-class hosting facilities with customized design, expedient implementation, power and back-up power supplies, temperature and humidity controls and fire suppression systems
* Large nationwide footprint with locations in prime metropolitan areas
* 24x7 Technical Services available on a time-used basis to support your equipment
* 24x7 onsite physical security, including security guards, motion detectors, security cameras, individually locking cabinets and cages and card-key access
* 24x7 monitoring of systems and services
* 24-hour access (with security escort where necessary)
All data (like name, address, etc.) is stored in a fast (replicated) database on our server. It is also saved in real time onto a second backup drive. Every 15 minutes, the data is saved to a text file on a third drive. Each night, the data is saved again to another hard drive on a different server. Finally, each week, all your information is transferred to DAT tape.
Your information is crucial to your business (and ours!) so we have taken every precaution to ensure that your data is safe. Also, because we own and manage the servers, you will not have the problem of your ISP installing new updated software and crashing your system.
Do I have to pay for software updates?Software updates are completely free of charge, and are updated regularly and automatically. Your system will never go offline when we make these updates in the background.
How long does it take to activate Bill Per Call services?Your BillPerCall Professional will be set up immediately at the time you place your order, and you can immediately login to access and configure your system. BillPerCall Unlimited may take up to 3 weeks to customize and configure payments to your existing merchant account.
Do I need a lot of computer experience to install and run Bill Per Call?Our system is built to be user friendly and intuitive, and you don't need any programming experience in order to manage it. When you order Bill Per Call, you'll get a comprehensive integration manual that walks you through every step of getting you up and running.
How do I record my preamble on the phone?Here's how you can record your preamble:
1. Dial your phone number. 2. When you hear the Intro, press the star key(*). 3. Enter your pin number. 4. You will hear the Admin Main menu. For voice recordings, press 1. 5. To record your preamble, press 1. 6. To create a new recording, press 1. 7. The system then tells you to speak after the tone. Speak clearly after the tone is heard.
Can I upload my audio files?Yes. Login and click on the “Audios” link under the Settings dropdown menu. Then choose the clip you'd like to edit, and either upload or record a new track.
Why does the system tell the caller the amount for which he/she is approved?We pride ourselves on transparency, and want to inform the customer of the total approval that will be placed on their credit card. We have found that callers are not concerned about having their credit card pre-approved, and gives you the security that their card won't be declined if they need to be charged during a call.
When are Bill Per Call payouts issued?Payouts are made approximately 25 days after the close of a particular month in the following month. For example, if your statement shows funds due to you for the month of January, your payment will be directly deposited by February 27th. Funds are directly transferred to your bank account Via ACH (Automated Clearing HouseNetwork).
When are BillPerCall Gateway payouts issued?Funds are directly captured into your own merchant account and will take 2 to 3 business days for the funds to be deposited into your bank account, depending on your merchant service provider.
Can you send me a check?Yes. If there is a case where ACH is not available we can send you a check. We can send the funds to any checking account -- personal or business.
Are there any hidden charges?No. There are no hidden charges. You can login to your account and see what charges exists and what they are for. What you see on your statement is what your payout is going to be. You are responsible for filing and paying your own taxes.
Why do I need to provide tax ID/SSN, bank routing and account numbers?It's a requirement by law for us to collect tax ID or SSN numbers unless we are deducting taxes from your payout. If you have a US checking account, you need to provide the account number and routing number so that you can get setup with Direct Deposit.